CALAT Croydon Adult Learning and Training

Business, bookkeeping and customer services

Overview

These courses can kickstart or improve your career in business support, whether that’s as a secretary, PA, office administrator or bookkeeper.

Courses

Our courses are split into 3 areas:

We can help you gain a Level 1 or Level 2 OCR Administration (Business Professional) Certificate qualification in this field. Our experienced tutors have over 60 years of professional experience, so you’re in safe hands.

You will become proficient in communicating with others and learn how to produce business documents, including letters, emails, reports, agendas and minutes. You‘ll also be taught how to carry out practical administrative processes and gain invaluable computer skills using Microsoft Office 10.

If you want to get into the world of finance, run your own business or update your existing skills, then our excellent bookkeeping courses can help you to achieve this.

We offer:

  • AAT Access Award in Bookkeeping Level 1
  • AAT Access Award in Accounting Software Level 1
  • AAT Certificate in Accounting Level 2
  • Level 3 Advanced Diploma in Accounting

The qualifications will teach you about preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with petty cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports.

Customer Service is a skill that continues to be in demand across a range of industries, and the City & Guilds qualification (Level 1) will provide you with the skills and knowledge you need to excel in customer service roles and enhance your CV.

Customer Service is also an ideal starting point for those wanting to further advance their careers.

We offer an exciting 10 week course where you will develop an understanding of the importance of interaction, engaging and building a rapport with customers. You will learn how to deliver quality customer service, learn different communication methods, know how to provide good customer service and be able to deal effectively with customer queries, problems and complaints. Then CALAT is where you want to be.

At the end of the course you will receive the Customer Service Level 1 qualification.

The course will be delivered in the classroom with our experienced and dynamic Customer Service tutor. 1 to 1 support from the tutor throughout the course and a final written assessment.

Dates and locations

There are multiple options for each course area on offer:

  • different venues across the borough, as well as online
  • course duration from 10 to 36 weeks (course dependent)
  • at times to suit you – days and weekends

How to apply

You will need to complete an online initial assessment to check your current skills. Please contact calat.business@croydon.gov.uk to register for the assessment.

The assessment lasts for up to 3 hours.

Assessment dates

Business Administration:

  • Tuesday 20 July 2021
  • Thursday 22 July 2021
  • Tuesday 7 September 2021
  • Thursday 9 September 2021
  • Friday 10 September 2021

Bookkeeping and Accounting:

  • Wednesday 21 July 2021
  • Monday 6 September 2021

Customer Services:

  • Saturday 11 September 2021

At present all assessments will start at 10am, you will contacted with the location of the assessment.