Business, Bookkeeping & Customer Services

Business, Bookkeeping & Customer Services 2017-06-12T09:00:07+00:00
CALAT Customer Services Image

Business Administration

Are you looking to get into the world of Administration working in Business Support, as a Secretary, P.A. or Office Administrator or do you just want to improve your skills further?

If the answer is yes then CALAT is the place for you!

We can help you gain a Level 1 and Level 2 OCR Administration(Business Professional) Certificate qualification in this field. Our experienced tutors have over 60
years of professional experience so you are definitely in safe hands. You will become proficient in communicating with others and learn how to produce various
business documents including: Letters, Emails, Reports, Agendas and Minutes. You will also be taught how to carry out practical administrative processes and gain invaluable computer skills using MS Office 10.

Bookkeeping

They say money makes the world go round and they’d be right! If you are wanting to get into the world of finance, run your own business or update your existing skills then our excellent bookkeeping courses can help you to achieve this. We are able to offer AAT Level 1 and Level 2 Manual and Level 1 Computerised courses.

The manual qualifications include preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with Petty Cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports.

Customer Services

We are all customers in some form or other and on a day to day basis we receive lots of either good or bad customer service. If, like us, you are passionate about delivering a professional, proficient and excellent Customer Service experience and want to gain a recognised qualification in this field then CALAT is where you want to be.

We offer a fast paced and exciting 10 week course with City & Guilds where, whilst gaining the Customer Service Level 1 qualification you will develop skills and understanding of the importance of interaction, engaging and building a rapport with customers.  You will also learn how to deal effectively with customer queries, problems and complaints and how to meet and exceed customer needs and expectations.

For further information and to book yourself a place on an information session please either:

Email: calat.business@croydon.gov.uk

Call:   020 8726 7777 extension 50195 or 50149

Or use the Contact Us form here

All these courses require you to attend an information and assessment session. For Customer Services courses this includes an English and maths assessment