Business, Bookkeeping & Customer Services

Business, Bookkeeping & Customer Services 2018-06-04T12:49:08+00:00
CALAT Customer Services Image

Business Administration

Are you looking to get into the world of Administration working in Business Support, as a Secretary, P.A. or Office Administrator or do you just want to improve your skills further?

If the answer is yes then CALAT is the place for you!

We can help you gain a Level 1 and Level 2 OCR Administration(Business Professional) Certificate qualification in this field. Our experienced tutors have over 60
years of professional experience so you are definitely in safe hands. You will become proficient in communicating with others and learn how to produce various
business documents including: Letters, Emails, Reports, Agendas and Minutes. You will also be taught how to carry out practical administrative processes and gain invaluable computer skills using MS Office 10.

Business Administration Level 1 and 2:

For Autumn term 2018:

Tuesday 4 September 2018

Tuesday 11 September 2018

For Spring term 2019:

Tuesday 18 December 2018

For Summer term 2019:

Tuesday 9 April 2019

Tuesday 16 April 2019

All sessions at 10.00am at Strand House

Bookkeeping

They say money makes the world go round and they’d be right! If you are wanting to get into the world of finance, run your own business or update your existing skills then our excellent bookkeeping courses can help you to achieve this. We are able to offer AAT Level 1 and Level 2 Manual and Level 1 Computerised courses.

The manual qualifications include preparing and recording financial documents, maintaining and processing ledgers and day books and dealing with Petty Cash transactions. With the computerised elements you will explore and learn how to create/amend account details, enter financial data and print reports.

AAT Bookkeeping Level 1:

For Autumn term 2018:

Monday 3 September 2018

For Spring term 2019:

Monday 7 January 2019

Monday 4 February 2019

For Summer term 2019:

Monday 15 April 2019

AAT Foundation in Accounting Level 2

2018-2019 (34 week course)

3 September 2018

All sessions at 10.00am at Strand House

Customer Services

We are all customers in some form or other and on a day to day basis we receive lots of either good or bad customer service. If, like us, you are passionate about delivering a professional, proficient and excellent Customer Service experience and want to gain a recognised qualification in this field then CALAT is where you want to be.

We offer a fast paced and exciting 10 week course with City & Guilds where, whilst gaining the Customer Service Level 1 qualification you will develop skills and understanding of the importance of interaction, engaging and building a rapport with customers.  You will also learn how to deal effectively with customer queries, problems and complaints and how to meet and exceed customer needs and expectations.

Customer Service Level 1:

 For Autumn term 2018:

Saturday 15 September 2018

For Spring term 2019:

Saturday 5 January 2019

For Summer term 2019:

Saturday 20 April 2019

All sessions at 10.00am at Croydon Clock Tower

For further information and to book yourself a place on an information session please either:

Email: calat.business@croydon.gov.uk

Call:   020 8726 7777 extension 50195 or 50149

Or use the Contact Us form here

All these courses require you to attend an information and assessment session. For Customer Services courses this includes an English and maths assessment